The Lemon Press have held ISO9001 since it’s launch.
ISO9001 is a certified quality management system (QMS) for organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders. It enhances brand reputation and removes barriers to trade and sends a clear message that The Lemon Press is a company committed to high standards and continual improvement.
Our commitment to ISO9001 has resulted in operational efficiencies, increased sales, higher return on assets and greater profitability. It has also helped to reduce waste and customer complaints.
The standard helps employees feel more involved in the business through improved communication. Regular site visits help highlight any skills shortages quickly and uncover any teamwork issues.
The simple but effective ‘Plan, Do, Check, Act’ structure of ISO 9001 helps us to ensure that the needs of the customer are being met. The whole process helps to increase customer satisfaction and retention.
